Return + Shipping Policies

All shipping and handling fees below are in Canadian dollars (CAD).

Shipping time may vary upon location.

Important: Your order may be subject to import duties and taxes, which are charged, once your package reaches your country. JagaSilk does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. For more information regarding your country’s custom policies, please contact your local customs office.

Large Orders Divided:
To accommodate larger orders, your shipment may be divided and shipped to you in separate packages. In this case, you will receive an email advising you of any additional shipping charges that may be incurred, before your package is mailed.

Return Policy

Please be aware, we do not accept returns on our products with the exception of broken bowls.

The reason for this is that all of our other products are compromised when used. Specifically, our teas are only fresh for a certain length of time. We can only offer exchanges on broken bowls. No refunds.

Terms and Conditions:
30 DAYS: All returns must be postmarked no later than 30 calendar days after the order is placed.

Documentation:
A copy of your invoice must accompany your returned item(s) in order for us to process your refund.

How to Return a Purchase:

Please mail to:

JagaSilk
17A-633 Courtney St.
Victoria B.C.
V8W 1B9

*Please note that you are responsible for all shipping and handling costs when exchanging